Course Description
Introduction
This course helps leaders coach individuals and teams through change—reducing resistance, strengthening communication, and building commitment so transitions are adopted faster and sustained over time.
Course Objectives
• Understand why people resist change and how to respond constructively
• Use coaching to build clarity, ownership, and confidence during transitions
• Communicate change messages with empathy, consistency, and impact
• Coach performance and wellbeing during uncertainty and workload shifts
• Create simple plans to sustain adoption and reinforce new ways of working
Target Audience
• Managers and senior leaders leading change initiatives
• Team leaders, supervisors, and project/program leads
• HR/OD and change champions supporting transformation
Course Outlines
Day 1: Change Fundamentals and the Leader as Coach
• What changes: processes, roles, behaviors, identity, culture
• Common reactions to change and the “change curve” basics
• Coaching vs telling during change: when each is needed
• Activity: Identify one current change and key people impacts
Day 2: Coaching Clarity and Alignment
• Translating change into “what it means for me/us”
• Defining expectations, roles, and success measures
• Coaching for ownership: goals, choices, and commitments
• Exercise: Create a stakeholder map and coaching approach
Day 3: Coaching Through Resistance and Difficult Emotions
• Types of resistance: fear, confusion, overload, loss of control
• Listening skills and powerful questions to uncover root causes
• Reframing: from problems to options and support needs
• Workshop: Practice a resistance coaching conversation
Day 4: Coaching New Behaviors and Performance During Transition
• Coaching adoption: habits, routines, and capability building
• Feedback and accountability: check-ins, action tracking, support plans
• Managing performance dips and maintaining service/quality
• Case practice: Coach a team member struggling with new ways of working
Day 5: Sustaining Change and Building a Change-Ready Culture
• Reinforcement: recognition, storytelling, and visible leadership habits
• Learning loops: retrospectives, lessons learned, continuous improvement
• Measuring adoption: simple indicators and pulse feedback
• Action planning: 30–60–90 day coaching plan for a live change initiative
